The Life Cycle of a P&C Insurance Claim
Claims are one of the most critical functions of insurance companies. They allow policyholders to document their covered losses and receive the proper compensation. It is absolutely vital, but can also be a long and laborious process. West Point Insurance Services has the solution, but first, let’s talk about the life cycle of a P&C insurance claim.
First Notice of Loss
Insurance companies should be among the first notified when a person experiences a covered loss. In the case of property damage or stolen items, a police report should be filed and images of the damage should be documented. The FNOL, collection of evidence, and assessment of the damage is all part of the adjudication process. Our intuitive claims software takes in the first notice of loss, or you can have our claims outsourcing team enter it for you. Clients can submit a first notice of loss without an account on the software, and those with an account can submit full claims.
Claim Submission
The next step in the P&C insurance claim life cycle is the submission process. We offer third-party integrations, which allows for faster resolution and improved communication with outside adjusters. These adjusters can quickly and easily enter their assessments into InsurClaims. InsurClaims is really is the one-stop-shop for entering claims information. The system also automatically checks for duplicate claims, which saves your insurance company from having to pay for duplicate assessments or cancelation fees.
Payment
Once the claim is submitted, the P&C insurance claim life cycle continues into the payment stage. InsurBill will automatically receive the information about the claim and process all payments automatically. If your insurance company does not have claims department staff, we also have a claims outsourcing team who is happy to help! Because each claim has its own intricacies, payment times vary depending on the details of the claim. Let our billing outsourcing team help you to pay your customers timely and accurately.
Processing
After payment has been submitted for the claim, it’s time for the final processing. Our outsourcing experts can get those payments to your clients quickly and efficiently via check or electronic payment. InsurSys keeps and manages all documents, quotes, investigations, letters, and reports for auditing purposes.
Let Us Help
Tackle the P&C insurance claim life cycle with the help of the team at West Point Insurance Services. Allow us to set up your insurance company with InsurSys to streamline your workflow or reach out to our business process outsourcing team for help processing your claims!