BPO Services

Let Us Handle The Day-to-Day

With our Insurance BPO Services, let us take your calls and handle the day-to-day processes so that you can focus on growing your business.

Operate Productively

Achieving quality and compliance shouldn’t consume manpower and resources. Our Business Process Outsourcing (BPO) solutions create savings, certainty, flexibility, efficiencies, and speed-to-market. They also deliver transparency for peace of mind. Our customized services – built on industry knowledge and designed to meet your goals – include:

Underwriting

Our licensed professionals can manage your entire process.


Customer Service and Billing

We provide superior customer service with 100% on-shore resources.


Claims

Our knowledgeable claims personnel have the tools and skills to provide prompt and fair service while controlling costs.


Accounting

We combined expertise and best practices to ensure optimal accuracy and efficiency.


Print & Mail

We provide high-quality print and finish that is delivered to your policyholders and agents on time.

For Heritage Insurance, West Point Insurance Services successfully performed the takeout of over 41,000 homeowner policies from Florida’s state pool and rolled out a new voluntary homeowner line within three months.

West Point Insurance Services has been recognized as one of the Top BPO Companies in Florida by DesignRush.